One challenge in switching any process (for example, HR processes like time-tracking and benefits enrollment) to an electronic method is training employees who find the change daunting. Here’s some help in getting those technophobes on board.

The first thing to keep in mind is that the resistance most often comes from older workers, who are used to doing things the manual and paper-intensive way. Young people, on the other hand, know technology and often demand that it be part of their jobs.

One thing you probably don’t want to do, though, is have young people exclusively training older folks. That can cause generational conflicts you just don’t need. If possible, have the training done by someone close to an employee’s own ages so it’s easier to relate.

Another obstacle comes from higher-level employees. In those cases, the problem of rank makes their resistance tougher to break down. The key there is explaining how the move to automation benefits everyone. Explain how much time they can save personally, as well as how much money the company will save if everyone gets on board.

Also, you can try inviting a hesitant exec to sit in on a training session for lower-level employees – rather than making the training specifically for him or her. That will help you get the lesson across without damaging any egos.