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	<title>HR Tech News &#187; crisis</title>
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		<title>Study: More e-mails mean the company&#8217;s doomed</title>
		<link>http://www.hrtechnews.com/study-more-e-mails-mean-the-companys-doomed/</link>
		<comments>http://www.hrtechnews.com/study-more-e-mails-mean-the-companys-doomed/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 11:00:52 +0000</pubDate>
		<dc:creator>Sam Narisi</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[In this week's e-newsletter]]></category>
		<category><![CDATA[Latest News & Views]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[e-mail. Enron]]></category>

		<guid isPermaLink="false">http://www.hrtechnews.com/?p=1755</guid>
		<description><![CDATA[The way e-mail&#8217;s used says a lot about a company&#8217;s culture. But can e-mail patterns predict that a company&#8217;s about to go belly-up? That&#8217;s what researchers at the Florida Institute of Technology say in a recent report. They looked at e-mail records at Enron in the months leading up to the company&#8217;s demise. Here&#8217;s what [...]]]></description>
			<content:encoded><![CDATA[<p>The way e-mail&#8217;s used says a lot about a company&#8217;s culture. But can e-mail patterns predict that a company&#8217;s about to go belly-up? <span id="more-1755"></span></p>
<p>That&#8217;s what researchers at the Florida Institute of Technology say in a recent report. They looked at e-mail records at Enron in the months leading up to the company&#8217;s demise. Here&#8217;s what they found:</p>
<p>A month before the collapse, the number of &#8220;active e-mail cliques&#8221; &#8212; defined as groups in which every member has had direct e-mail contact with every other member &#8212; jump from about 100 to almost 800. Also, messages within those groups became more frequent but were sent to employees outside the group less often, the <a href="http://www.newscientist.com/article/mg20227135.900-email-patterns-can-predict-impending-doom.html" target="_blank"><em>New Scientist</em></a><em> </em>reports.</p>
<p>The researchers say it&#8217;s a characteristic behavior in organizations experiencing a crisis &#8212; employees speak more often with co-workers they know, and withhold information with those they don&#8217;t.</p>
<p>&#8220;Human resources folk would probably find this extremely useful,&#8221; says Gilbert Peterson of the Air Force Institute of Technology in Dayton, Ohio, who has also studied Enron&#8217;s e-mails.</p>
<p>Some problems, though: Enron&#8217;s a pretty special case, and what happened there may not be indicative of what would happen at other companies.</p>
<p>And there are probably easier ways to sniff out discontent among employees than a complex analysis of their e-mail habits.</p>
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