Company bashed online by ex-employee
Filed under: Employee computer use, In this week's e-newsletter, Latest News & Views, Security and law
These days, disgruntled workers have countless ways to vent their frustrations.
One anonymous ex-employee of video game retailer GameStop chose to record a series of videos and post them on YouTube.
The videos feature crude illustrations with a narrator delivering speeches explaining alleged flaws in the store’s approach to customer service and the way it treats employees.
Issues like this are becoming an increasing problem for companies as both employees and customers have access to all sorts of forums for airing grievances.
Companies keep an eye on negative comments in various, from periodically Googling the company’s name and reading what’s being said to buying software that automatically trolls the Internet for mentions of the employer.
Has your company gotten any negative online commentary? How was it dealt with? Let us know by leaving a comment.
Comments
One Comment on Company bashed online by ex-employee
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Kim on
Tue, 16th Sep 2008 1:40 pm
I worked for a previous division of a Fortune 50 company who had an executive-level confidential employee posting private information on public blogs. While that particular provider’s officials would not respond to our attorney requests to know the identity of the culprit due to privacy implications, we had our IT staff working diligently on determining who was posting the information during work hours (prior to SOX compliance). Since the information itself was labeled proprietary, that employee was strictly prohibited from sharing it publicly, per the Company Code of Business Conduct. This course of action took some time, but it was worth it. The penalty for such flagrant and egregious insubordination was immediate termination.
